We guarantee your satisfaction! All orders are protected by our money back guarantee, allowing you to return defective or damaged merchandise for a full refund. Personalized items which are defective or damaged may be exchanged. All defective or damaged merchandise must be reported by phone or email within 7-days of delivery, and then returned to our warehouse within 14-days of delivery. In addition to our satisfaction guarantee, many of the products we sell offer extended product warranties. Zippo and Xikar both offer lifetime warranties, ensuring multiple layers of customer satisfaction. Please contact us in the event you would like to initiate a return.